Privacy Notice

Our Promise to Our Valued Customers

HiChinaPrinting knows the importance of your privacy, so we respect your privacy and take your online safety seriously. Our goal is to make your shopping experience for printing service the very best we can. This goal includes keeping your information secure, and to collect, use and disclose your information only in accordance with this Privacy and Security Policy.

HiChinaPrinting promises to abide by this Privacy and Security Policy and to deal with all personal information in a responsible, professional and respectful manner, and to make every effort to address and resolve your concerns in an appropriate, fair and timely manner.

HiChinaPrinting does not intentionally collect personal information about children under the age of 13. If you are under the age of 18 but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by the HiChinaPrinting Terms and Conditions. Children under the age of 13 may not use this Site and parents or legal guardians may not agree to the HiChinaPrinting Terms and Conditions on their behalf.

If you do not agree to (or cannot comply with) any of the HiChinaPrinting Terms and Conditions, do not use this Site.

What personal information do we collect?

Registration Information

HiChinaPrinting collects personal information that you provide when using the website. These personal information, including but not limited to email address,phone number and a password when you create your HiChinaPrinting account. You can browse this Site without creating an account, but you will need to create an account when you purchase something and in order to take advantage of certain features, such as "Add to Cart" and the other services. We use this information to complete, support and analyze your purchases, to facilitate and improve your use of the Site, to communicate with you, for internal purposes and to comply with any requirements of law. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Ordering Information

When using this website to order products, you will be prompted to provide us your name and payment method information. We collect this information in order to bill you for your purchase.We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s). In addition, we may also ask you for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations.

Cookies and Non-identifying Information

HiChinaPrinting uses both session cookies (which are automatically deleted from your computer when you close your browser session) and persistent cookies (which remain on your computer between sessions) in order to facilitate your ability to use the website efficiently and effectively. By using our website while your browser is set to accept cookies, we imply your consent to them.

If you are browsing or shopping online, we and/or our trusted third party agents track your movement through our website and collect statistics about your navigation, such as page views and time spent on the website, using click stream data and tag software. This information about your visit to our website is then aggregated with the information about other individuals' visits. Using this non-identifying information, we strive to continually improve and enhance the online experience of all of our customers, to evaluate the success of marketing campaigns and to report on aggregated site usage. In no case is click stream data or tag software used by us to collect or store personally identifiable information.

How do we use your personal information?

(a) We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

(b) We will use your personal information to communicate with you about our site, and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you when we provide new product style, product or service; to sign up for our email newsletter and special offers. If you submit your email address, we will use it to deliver the information to you.

When and with whom can we share your personal information?

We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives, service providers, and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; enhancing and improving clients' purchase experience; enabling access to our partners' web sites; providing a personalized purchase experience; preventing fraud and completing payment method processing.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability) or to comply with valid legal processes (subpoenas, warrants) or as required by law.

How can you control your personal information?

You can modify or delete your personal information anytime. Simply go to My Account. Log in with your Username and password, then edit or delete whatever personal information you wish. And you may also contact us at any time (please see below) if you wish to access, verify or correct your personal information in our possession, or if you wish to amend or withdraw your consent to our collection, use and disclosure of your personal information pursuant to this Privacy and Security Policy or otherwise.

How do we protect information we collect?

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL's browser, with the objective that only we can read a customer's personal information. We employ physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of any personal contact information.

Third party websites

This Site may contain links to third party websites. We are not responsible for the privacy practices or the content of such websites even if you access them using links from our Site. Your use of these third party websites is entirely at your own risk and we recommend that you check the Privacy and Security Policy of each site you visit. When you click on a third party link, you are essentially taken to a third party's website. We make no representation or warranty as to the effectiveness, quality, legitimacy or data protections of any third party website.

What if we revise this Privacy and Security Policy?

We reserve the right to revise this Privacy and Secuity Policy periodically without notice, and any such revisions will be posted on our website. You may also obtain a paper copy of this Privacy and Security Policy by contacting us (please see below). We encourage you to consult this Privacy and Security Policy regularly in order to remain informed of any changes that may impact you and affect our collection, use and disclosure of your personal information.

Where can you contact us?

If, at any time, you have any queries about this Privacy and Security Policy or any questions or concerns about your personal information that we hold, please contact us at: Beijing HP Printing Limited Email: We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your privacy question.

More about Our Privacy and Security Policy

HiChinaPrinting is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and have our privacy practices reviewed for compliance by TRUSTe.

HiChinaPrinting adheres to the European Union Safe Harbor principles as set forth by the United States Department of Commerce regarding the collection, use, and retention of personal information covered by the Privacy and Security Policy from the European Union.

For all questions or concerns regarding this statement, you should first contact customer care at If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe. TRUSTe will then serve as a liaison with HiChinaPrinting to resolve your concerns.

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